Hotel policies

Cancellation Policies & Terms and Conditions.

NON-REFUNDABLE RATES:
Do not allow changes or cancellations under any circumstance. Will be fully paid upon reservation.

REFUNDABLE RATES (STANDART RATES):
Allow changes in dates, subject to availability and rate changes.
Cancelation for standard rate:
If you cancel:

  • 5 days PRIOR to your arrival date it will not generate any charge
  • from 3 to 5 days PRIOR to your arrival date (3:00 pm) a penalty of the 1st night will be applied.
  • less than 3 days at (3:00 pm local time) of the arrival day – the charge of 100% of your reservation i.e, reimbursement will not apply.

Changes of dates:
If you change:

  • 5 days PRIOR to your arrival date it will not generate any charge, price difference may apply if the new selected date has a higher rate.
  • from 3 to 5 days PRIOR to your arrival date (3:00 pm) a penalty of 25% of the first night will apply + rate difference if more expensive on the chosen date.
  • less than 3 days at (3:00 pm local time) of the arrival day – a penalty of the first night will apply + rate difference if more expensive on chosen date.

No prepayment needed. Credit card info for guarantee is required, a verification for the total amount will be made and released to validate credit card.
For reservations over 14 days different policies apply, please contact hotel for more info.

 

TERMS AND CONDITIONS

Check in: 15:00 HRS / Check-out: 12:00 HRS.
(Charges may apply if you check-out past that time)
1. Infants are considered from age 6 and younger. Free infants allowed per room: king suite:1, double queen, double king and penthouses: 2, master suite: 3. They shall share existing beds with parents, we do not have extra beds.
2. Booking and additional info on tours, activities, spa services is available at the front desk.
3. Picture ID required at check-in
4. A $500 MXN deposit is required at check-in for any unexpected expenses. Completely reimbursable at check out if no extra expenses were generated. (We can also hold this from your credit card if you prefer)
5. All suites are equipped with A/C, high-speed Wi-Fi, smart TV with cable, hairdryer, phone, electronic safe, private balcony, shower, and equipped kitchenette.
6. For the safety and comfort of all guests, we don´t allow parties, reunions, or visitors in your room or in the hotel premises.
7. No pets are allowed.
8. Pool is open daily from 9 a.m. – 9 p.m.
9. Free private parking, subject to availability (15 car capacity)
10. Your confirmed rate is in European Plan (just lodging) per night, per room, and in Mexican Pesos (MXN), all taxes are included.
11. Reservations are NOT transferrable.
12. The total of your stay should be paid during check-in, if that is not the case, it will be considered canceled and your deposit will not be refunded.
13. Changes and cancellations for standard rates:
If you cancel or change:

  • 5 days PRIOR to your arrival date it will not generate any charge
  • from 3 to 5 days PRIOR to your arrival date (3:00 pm) a penalty of the 1st night will be applied.
  • less than 3 days at (3:00 pm local time) of the arrival day – the charge of 100% of your stay will be applied. i.e, reimbursement will not apply.

14. Non-refundable rates do not allow changes or cancellations under any circumstance.
15. Cancellations after the second night of stay are not allowed. They will generate a charge
of your full stay.
16. In bookings from December 26 to January 3, and on theHoly Days no changes or
cancellations are allowed.
17. The hotel does not have handicap facilities.
18. Privacy policy available in: https://www.grandparamar.com/es/aviso-privacidad/

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